Allstate 誠招客戶服務代理， 精通中英語， 有辦工室／醫務所經驗優先。
As a Customer Care Agent, you excel at customer service and provide superior service and solutions to our customers. The Customer Care Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day.
Our agencies are open from 9am to 6pm Monday, Tuesday, Wednesday and Friday, 9am to 8pm Thursday, and 10am to 4pm on Saturday. Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.
Working to a 12 month business plan, with clear goals and targets, you will:
? Manage the renewals process from start to finish;
? Identify opportunities to up-sell and cross sell Allstate's product line;
? Use each customer connection as an opportunity to provide excellent customer service and to obtain referrals;
? Be the first point of contact for customers and service their needs;
? Other tasks as required.
Qualifications & Experience:
? Post-secondary education or equivalent work experience;
? Must have General Level One Insurance License or be willing to obtain;
? Above average interpersonal and customer service skills;
? Prior experience in inside or outside sales is considered an asset.